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IT Support Specialist
2 months ago
Fusco Personnel Inc. is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT organization, you will be responsible for providing top-notch technical support to our clients.
Key Responsibilities- Provide technical support to clients via various communication channels, including email, chat, and phone.
- Document all pertinent client information in our ticketing system.
- Support clients with various technical issues, including connectivity, software installation, and troubleshooting.
- Collaborate with our team to resolve complex technical issues.
- Participate in 24-hour on-call support rotation.
- Proven analytical and problem-solving skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.
- Ability to present technical information in a user-friendly manner.
- 2-5 years of experience in IT engineering.
- Bachelor's degree in computer science or related field, or equivalent combination of education and work experience.
- Desired: CompTIA A+, Network+ or equivalent certification.
Fusco Personnel Inc. takes pride in matching talent and culture for our valued clients. We offer a competitive salary range of $55-73K and a dynamic work environment.
