Guest Services Representative

2 weeks ago


Nokomis, Florida, United States Lodgco Hospitality Full time
Job Overview

About Lodgco Hospitality
Lodgco Hospitality is a dynamic hospitality organization dedicated to providing exceptional service to our guests. We are currently seeking motivated individuals to fulfill the role of Front Desk Agent at our esteemed hotel.

Position Summary:
The Front Desk Agent is responsible for delivering superior guest service at the front desk, ensuring that every guest's experience is both welcoming and efficient.

Key Responsibilities:

  • Manage guest check-ins and check-outs, including room assignments and special requests.
  • Understand and adhere to daily hotel operations, policies, and procedures.
  • Familiarize yourself with the hotel's operating systems and customer loyalty programs.
  • Provide detailed information about guest rooms, hotel amenities, and services.
  • Maintain knowledge of room rates, packages, and promotional offers.
  • Process guest payments accurately and handle any late charges appropriately.
  • Conduct cash handling and banking procedures for guest check-outs.
  • Answer incoming calls, manage mail, and take messages as needed.
  • Assist guests with inquiries and resolve any issues promptly.
  • Stay informed about local attractions and the surrounding area.
  • Utilize downtime for cleaning and maintaining the front desk and common areas.
  • Be prepared to respond to emergency situations following established procedures.
  • Manage safe deposit box operations.

Additional Responsibilities:
This job description is not exhaustive and may be subject to change based on the needs of the hotel.

Required Skills and Qualifications:

  • Ability to learn quickly and thrive in a fast-paced environment with frequent guest interaction.
  • Strong verbal and written communication skills.
  • Proficient in computer and telephone operations.
  • Ability to multitask effectively.
  • Flexible scheduling availability.

Education and Experience:
Previous experience in hotel or customer service roles is preferred.

Eligibility Requirements:
A satisfactory criminal background check is required. A valid driver's license with a clean driving record may also be necessary.

Supervisory Responsibilities:
This position does not have supervisory duties.

Benefits:

  • Opportunities for career growth and training.
  • Paid time off.
  • Discounts on travel and hotel stays.
  • 401(k) plan with company matching.
  • Potential for bonuses.
  • And additional benefits.

Physical Requirements:
The physical demands of this role include effective verbal communication, prolonged standing, walking, kneeling, stooping, bending, and the ability to lift up to 50 pounds.

Work Schedule:
This position requires flexible hours, including evenings and weekends.

Company Overview:
Lodgco Hospitality, LLC is a multi-brand hospitality company committed to delivering value and excellence to our associates, guests, and stakeholders. Our portfolio includes trusted hotel brands, and we continue to expand our operations across various locations.

Equal Employment Opportunity:
Lodgco is dedicated to maintaining a policy of nondiscrimination and equal employment in accordance with all applicable laws.



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