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Junior Customer Service Associate
2 months ago
RAMIR Solutions is a growing local enterprise focused on residential sales and customer enrollment services. Our goal is to deliver outstanding solutions to homeowners while ensuring exceptional customer interactions. We are currently in search of a motivated and enthusiastic Entry Level Customer Support Representative to contribute to our mission.
Position Summary:
In the role of Entry Level Customer Support Representative, you will be integral to our company's achievements by assisting both the customer service and sales divisions. You will serve as the primary contact for prospective clients, providing essential information about our services, addressing questions, and aiding them through the enrollment process. This position offers a fantastic opportunity to develop foundational skills in customer service, sales, and client engagement, with significant potential for advancement within the company.
Key Responsibilities:
- Act as the first point of contact for potential clients, responding to inquiries and delivering accurate information regarding our offerings.
- Engage with customers and effectively present our services to facilitate new enrollments and boost sales.
- Guide customers through the enrollment process, assisting them with necessary documentation and procedures.
- Work collaboratively with the sales team to identify potential leads and ensure timely follow-up communication.
- Maintain a thorough understanding of our services, pricing, and offerings to effectively resolve client inquiries.
- Utilize CRM software to document client interactions, update records, and monitor progress throughout the sales cycle.
- Participate in ongoing training sessions to enhance product knowledge, customer service abilities, and sales techniques.
- Contribute to achieving both team and individual sales goals while maintaining a commitment to outstanding customer service.
- Collaborate with internal teams to ensure a smooth customer experience from initial inquiry to successful enrollment.
Qualifications:
- High school diploma or equivalent; a college degree is advantageous.
- No prior experience is necessary; comprehensive training will be provided.
- Strong interpersonal skills with the ability to establish rapport with a diverse clientele.
- Excellent verbal and written communication abilities.
- A positive attitude and a genuine passion for delivering exceptional customer service and sales support.
- Detail-oriented and organized, capable of managing multiple tasks effectively.
- Basic computer skills and familiarity with CRM systems are beneficial.
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