Junior Customer Service Associate
1 week ago
RAMIR Solutions is a growing local enterprise focused on residential sales and customer enrollment services. Our goal is to deliver outstanding solutions to homeowners while ensuring exceptional customer interactions. We are currently in search of a motivated and enthusiastic Entry-Level Customer Support Representative to contribute to our ongoing success.
Role Responsibilities:
- Act as the primary contact for potential clients, responding to inquiries and providing precise information regarding our services.
- Engage with customers effectively, delivering presentations to promote new enrollments and enhance sales.
- Guide clients through the enrollment process, assisting with necessary documentation and procedures.
- Work closely with the sales team to identify potential leads and ensure timely follow-up communication.
- Maintain a thorough understanding of our offerings, pricing, and services to address client inquiries effectively.
- Utilize CRM tools to document client interactions accurately, update records, and monitor progress throughout the sales process.
- Participate in ongoing training to improve product knowledge, customer service abilities, and sales techniques.
- Contribute to achieving both team and individual sales goals while maintaining a commitment to superior customer service.
- Collaborate with internal departments to ensure a smooth customer journey from initial inquiry to successful enrollment.
Qualifications:
- High school diploma or equivalent; a college degree is advantageous.
- No prior experience necessary; comprehensive training will be provided.
- Strong interpersonal skills with the ability to connect with a diverse clientele.
- Excellent verbal and written communication capabilities.
- A positive and enthusiastic demeanor, with a genuine commitment to delivering exceptional customer service.
- Detail-oriented and organized, with the ability to manage multiple tasks effectively.
- Basic computer proficiency and familiarity with CRM systems are beneficial.
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