Patient Care Coordinator II

5 days ago


Montgomery, Pennsylvania, United States Jefferson Health Full time
SIGN ON BONUS FOR ELIGIBLE NEW HIRES

The Patient Care Coordinator (PCC) II plays a vital role in enhancing the patient and customer experience by efficiently managing the arrival and departure processes associated with visits to the healthcare facility. This position involves obtaining necessary pre-certifications and/or pre-authorizations for medical procedures, verifying insurance details, referrals, and patient demographic information. The PCC II is committed to delivering an exceptional experience by ensuring prompt and courteous service to all patients and visitors, thereby facilitating a smooth flow of patients to examination areas.
  • Manages check-in and/or check-out processes, point of service activities, and scheduling of patient appointments using the EPIC system.
  • Secures pre-certifications and/or pre-authorizations for medical procedures.
  • Maintains an efficient operational flow and escalates any patient or provider concerns as necessary.
  • Welcomes and interacts with patients and visitors in a professional manner, whether in person or over the phone.
  • Complies with HIPAA privacy and security regulations, ensuring adherence to all relevant federal, state, and local regulatory standards.
  • Performs additional duties as assigned or requested.
Qualifications

Education:

High School Diploma or equivalent is required.

Experience:

Previous experience in customer service and/or patient-facing roles in healthcare is preferred.

Conditions of Employment

Covid Vaccination is a requirement for employment at Jefferson for individuals working within clinical settings. If not currently vaccinated, candidates must receive the vaccination prior to the start date unless an approved medical or religious exemption is obtained.

Closing Statement

About Jefferson

Jefferson is a nationally recognized institution located in the greater Philadelphia region and southern New Jersey, dedicated to transforming healthcare and education to deliver exceptional value. With a workforce of over 42,000 individuals, Jefferson is committed to providing high-quality, compassionate clinical care, enhancing community health, preparing future leaders for modern careers, and advancing knowledge through comprehensive research initiatives. Thomas Jefferson University, which includes Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, has a rich history dating back to 1824 and currently offers over 200 undergraduate and graduate programs to more than 8,300 students. Jefferson Health, recognized as one of the leading healthcare systems in the nation and the largest provider in the Philadelphia area, serves millions of patients annually across 17 hospitals and over 160 outpatient and urgent care facilities throughout the region. Jefferson Health Plans, a not-for-profit managed healthcare organization, has been providing a wide range of health coverage options in Pennsylvania and New Jersey for over 35 years.

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