Patient Services Associate II

4 days ago


Montgomery, Pennsylvania, United States Jefferson Health Full time
About the Role

We are seeking a highly skilled and compassionate Patient Services Associate II to join our team at Jefferson Health. As a key member of our healthcare team, you will play a vital role in enhancing the patient experience by providing exceptional customer service and support.

Key Responsibilities
  • Process patient arrivals and departures in a timely and efficient manner.
  • Obtain pre-certifications and pre-authorizations for procedures, verify insurance, referrals, and patient demographic information.
  • Support the delivery of the Jefferson Experience by prioritizing the prompt and courteous treatment of all patients and visitors.
  • Process check-in and check-out activities, scheduling of patient appointments, and point-of-service activities via EPIC.
  • Maintain an efficient flow of patients and escalate patient and provider concerns as necessary.
  • Adhere to HIPAA privacy and security requirements, ensuring compliance with all applicable federal, state, and local regulatory standards.
Requirements
  • High School Diploma or equivalent required.
  • Customer service and/or patient-facing healthcare experience preferred.
What We Offer

As a Patient Services Associate II at Jefferson Health, you will have the opportunity to work in a dynamic and supportive environment that values patient-centered care. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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