Patient Services Associate

4 days ago


Montgomery, Pennsylvania, United States Jefferson Health Full time
About the Role

We are seeking a highly skilled and customer-focused Patient Services Associate to join our team at Jefferson Health. As a key member of our front desk team, you will play a critical role in enhancing the patient experience by providing exceptional service and support.

Key Responsibilities
  • Verify Patient Information: Accurately verify patient demographic information, insurance, and referrals to ensure seamless care delivery.
  • Process Patient Flow: Efficiently manage patient check-in and check-out processes, ensuring a smooth flow of patients to examination rooms.
  • Provide Excellent Customer Service: Greet and interact with patients, visitors, and staff in a professional and courteous manner, consistently demonstrating the values of Jefferson Health.
  • Support Clinical Operations: Collaborate with healthcare teams to maintain an efficient practice environment, escalating concerns as needed to ensure high-quality patient care.
  • Maintain Confidentiality: Adhere to HIPAA guidelines and ensure compliance with all applicable federal, state, and local regulatory standards.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: Customer service and/or patient-facing healthcare experience preferred.
What We Offer

As a Patient Services Associate at Jefferson Health, you will have the opportunity to work in a dynamic and patient-centered environment, contributing to the delivery of exceptional care and service. We offer a competitive compensation package and opportunities for professional growth and development.



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