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Poker Operations Supervisor

2 months ago

Everett, Massachusetts, United States Encore Boston Harbor Full time
Job Overview

At Encore Boston Harbor, we pride ourselves on delivering exceptional guest experiences within our expansive gaming environment. Our Poker Operations Supervisor plays a crucial role in ensuring that our poker area operates smoothly and efficiently, providing top-notch service to our guests.

Key Responsibilities
  • Guest Engagement: Serve as the primary point of contact for poker guests, ensuring a welcoming atmosphere and addressing any inquiries or needs.
  • Operational Excellence: Uphold the highest standards of service and compliance with all relevant regulations and internal policies.
  • Team Collaboration: Work closely with team members to achieve departmental goals and enhance overall performance.
  • Surveillance and Security: Monitor the poker area to ensure adherence to established procedures and to maintain a safe environment for all guests.
  • Financial Transactions: Manage cash handling and assist guests with transactions, ensuring accuracy and efficiency.
  • Continuous Improvement: Stay informed about industry trends and participate in ongoing training to enhance service delivery.
Qualifications

Essential Skills:

  • Minimum age of 21 years.
  • High school diploma or equivalent; experience in hospitality or gaming preferred.
  • At least 2 years of experience in a poker room setting.
  • Strong organizational skills and attention to detail.
  • Proficient in Microsoft Office applications.
  • Ability to work effectively under pressure and manage multiple priorities.

Physical Requirements: This role requires standing for extended periods, lifting up to 50 pounds, and interacting with guests in a dynamic environment.

Work Environment

The role is set within a vibrant casino atmosphere, where teamwork and guest satisfaction are paramount. Reliable attendance and punctuality are essential for success in this position.