Park Operations Manager

1 day ago


Everett, Massachusetts, United States Sky Zone Full time
About the Role

We are seeking a highly skilled and experienced General Manager to lead our Sky Zone park in Everett, MA. As a key member of our team, you will be responsible for overseeing the overall operations of the park, ensuring exceptional customer experiences, and driving business growth.

Key Responsibilities
  • Awesome People - Team Members & Customer Service
    • Develop and implement strategies to attract, retain, and engage top talent, ensuring a positive and inclusive work environment.
    • Lead by example, demonstrating exceptional customer service skills and ensuring that all team members provide a memorable experience for our guests.
    • Collaborate with the marketing team to develop and execute effective recruitment and retention strategies.
    • Oversee the training and development of Assistant General Managers and Team Leads, ensuring they have the skills and knowledge to excel in their roles.
  • Awesome Business - Revenue & Expense Management
    • Develop and implement strategies to drive revenue growth, including membership sales, birthday parties, and special events.
    • Manage park expenses, ensuring that all costs are aligned with business objectives and that the park operates within budget.
    • Collaborate with the marketing team to develop and execute effective marketing strategies, including promotions and advertising campaigns.
    • Work closely with the sales team to develop and execute sales strategies, ensuring that all team members are equipped to meet or exceed sales targets.
  • Awesome Operations - Facility Compliance & Safety
    • Oversee the maintenance and upkeep of the park, ensuring that all facilities and equipment are safe and operational.
    • Develop and implement strategies to improve operational efficiency, including process improvements and staff training.
    • Collaborate with the safety team to ensure that all safety protocols are in place and that all team members are trained on safety procedures.
Requirements
  • Minimum of 3 years of overall management experience, with a proven track record of success in a similar role.
  • 2 years of experience in sales, with a focus on membership sales and customer service.
  • Experience in a high-volume recreation, fitness, retail, restaurant, or hospitality environment.
  • Prior experience leveraging P&L reports to set and manage business revenue goals.
  • Demonstrated experience hitting or exceeding company KPIs.
  • Ability to stand for long periods of time and lift a minimum of 20 pounds.
  • Basic proficiency in technology, including MS Office Suite, Teams, and point of sale (POS) systems.
  • Availability to work nights, weekends, and holidays as needed.
  • Results-driven, reliable, detail-oriented, and organized.
What We Offer

We offer a competitive salary range of $75-85k, plus bonus based on qualifications, experience, and performance. We are an equal opportunity employer, committed to creating an inclusive environment for all team members.



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