Patient Service Representative

15 hours ago


Kansas City, Missouri, United States Centauri Health Solutions Inc Full time
Role Summary:

Centauri Health Solutions Inc is seeking a skilled Patient Service Representative to work onsite with our hospital client staff, patients, and other team members. The ideal candidate will have excellent communication skills, a strong concept of patient advocacy, and a desire to help others every day.

Key Responsibilities:
  • Meet with under-insured or uninsured patients to explore and identify all possible eligibility program solutions/options
  • Obtain and review referrals daily to determine appropriateness for potential interview and eligibility, begin application process when possible
  • Interview patients; conduct analysis of potential reimbursement, and determine eligibility
  • Introduce services, set expectations for process and communication to ensure patient understanding
  • Partner with patients to ensure patient understanding of process and assist with any questions during the application process
  • Obtain and manage all needed forms from patients, and follow up throughout process
  • Identify any additional patient needs and direct them to appropriate agencies for assistance
  • Leverage technology and account processing workflows; maintain data integrity with accurate and concise documentation in systems
  • Serve as intermediary for client, account reps and managers, while interacting with team members and hospital staff in a productive, cooperative manner
  • Provide strong client service and collaboration with the team
  • Understand and agree to role-specific information security access and responsibilities
  • Ensure safety and confidentiality of data and systems by adhering to the organization's information security policies
Requirements:
  • 2+ years customer service experience
  • Outstanding communication skills and desire to provide excellent customer service
  • A strong concept of patient advocacy and the desire to help someone every day
  • A strong work ethic, ability to work independently while making a difference
  • Strong computer skills and the ability to multitask while working in a fast-paced environment
  • A positive outlook and eagerness to learn
  • Consistent punctuality and attendance
  • Healthcare experience, patient contact experience a strong plus
What We Offer:

Centauri Health Solutions Inc offers a competitive compensation package, comprehensive benefits, and opportunities for growth and development. We believe in providing a rewarding work environment where employees can excel and achieve personal and professional goals.



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