Customer Service Representative

4 days ago


Kansas City, Missouri, United States Percepta House Full time
Job Description

Job Title: Call Center Representative

Job Type: Full-Time

Job Overview

We are seeking a skilled and motivated Customer Service Representative to join our dynamic team at Percepta House. As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional service by answering questions, resolving issues, and processing inquiries.

Key Responsibilities
  • Handle inbound and outbound customer calls in a professional manner.
  • Answer questions about products, services, and policies.
  • Maintain detailed and accurate records of customer interactions using our CRM system.
  • Manage and resolve customer complaints in a calm and empathetic manner.
  • Process orders, returns, and payments as required.
  • Meet or exceed daily, weekly, and monthly performance targets.
  • Collaborate with team members to improve customer service processes and outcomes.
Qualifications
  • High school diploma or equivalent; additional education is a plus.
  • Excellent verbal and written communication skills.
  • Strong listening skills and a compassionate attitude toward customer concerns.
  • Ability to work in a fast-paced environment and handle high call volumes.
  • Proficiency in using customer service software, CRM systems, and Microsoft Office.
  • Problem-solving skills with a focus on resolution.
  • Ability to multitask and manage time effectively.


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