Patient Services Coordinator
1 month ago
Join the Mount Sinai Health System as a Patient Services Coordinator - Mental Health Specialist and play a crucial role in delivering mental healthcare services to patients. As a liaison between patient care activities and the WTC Health Program, you will ensure quality patient care during visits and help educate patients on their care treatment plans.
Responsibilities:- Work collaboratively with internal and external WTC Mental Health Providers to facilitate patients' care plans by coordinating appointments and information.
- Collaborate with clinical staff to resolve issues impacting patients' care progression.
- Provide front-end coverage as needed, recording telephone encounters for routing to appropriate Providers.
- Monitor and update schedules and databases with visit status, reminders, follow-up appointments, authorizations, and resolving billing errors.
- Work as a liaison with MH Providers, patients, and clinical staff to connect patients with relevant internal/external resources.
- Provide recommendations for process/service improvement to promote patient satisfaction and address issues.
- Review, investigate, route, and follow up on patient questionnaires to assist clinical staff and administration in monitoring patients' responses.
- Document patient concerns and actions taken, including demographic data, incident synopsis, actions taken, and outcome.
- Identify systems-related problems and work collaboratively with mental health providers, administrators, and staff to resolve them.
- Conduct monthly accountability reports and assist in preparing annual and quarterly executive reports for senior leadership.
- Some college; Bachelor's degree preferred.
- Previous experience in healthcare/customer service/patient navigation or relevant experience in mental health.
- Excellent verbal and written communication skills to communicate effectively with patients, staff, visitors, and vendors.
- Ability to speak Spanish preferred.
Mount Sinai Health System is committed to creating a diverse and inclusive work environment that fosters a culture of equity and inclusion. We believe that diversity, equity, and inclusion are key drivers for excellence and strive to promote policies and practices that allow opportunities for all to thrive and reach their potential.
We are passionate about addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is to become an anti-racist health care and learning institution that intentionally addresses structural racism.
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