Patient Services Coordinator I-Cardiology
1 month ago
The Mount Sinai Health System is seeking a highly skilled Patient Services Coordinator to join our team in Cardiology. As a key member of our healthcare team, you will play a vital role in delivering exceptional patient care and ensuring a seamless experience for our patients.
Responsibilities:- Collaborate with Primary Care Providers to facilitate patient care plans, participating in daily huddles and monthly case discussions.
- Coordinate appointments, information, and continuing care requirements to ensure timely and effective patient care.
- Monitor and update dashboards with reminders and alerts to organize daily tasks, including visit status reminders, follow-up appointments, and authorization for medical review.
- Contact insurance carriers for pre-certification and consult with Department/Practice Manager to address patient needs or escalated issues.
- Provide front-end coverage as needed, recording telephone encounters for routing to appropriate Providers.
- Work as a liaison with Physicians, patients, and clinical staff to connect patients with relevant internal/external resources.
- Recommend process/service improvements to promote patient satisfaction and address issues.
- Some college; Bachelor's degree preferred.
- 3 years of healthcare/customer service or relevant experience.
The Mount Sinai Health System is committed to diversity, equity, and inclusion. We strive to create a work environment that is welcoming and inclusive for all employees, patients, and visitors. We believe that diversity, equity, and inclusion are key drivers for excellence and are essential for delivering exceptional patient care.
We are an equal opportunity employer and do not discriminate on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionate about addressing racism and its effects on our employees, patients, and the communities we serve.
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