Patient Services Coordinator II-Cardiology

1 month ago


New York, New York, United States Mount Sinai Health System Full time
About the Role

The Patient Services Coordinator II plays a vital role in delivering exceptional patient care at Mount Sinai Health System. As a liaison between patients, physicians, and clinical staff, you will ensure seamless communication and coordination of patient care activities.

Key Responsibilities
  1. Collaborate with Primary Care Providers to facilitate patient care plans, participating in daily huddles and monthly case discussions.
  2. Work closely with clinical staff to resolve issues impacting patient care progression.
  3. Monitor and update dashboards with reminders and alerts to organize daily tasks, including visit status reminders, follow-up appointments, and authorization for medical review.
  4. Contact insurance carriers for pre-certification and consult with Department/Practice Managers to address patient needs or escalated issues.
  5. Provide front-end coverage as needed, recording telephone encounters for routing to appropriate Providers.
  6. Act as a liaison with Physicians, patients, and clinical staff to connect patients with relevant internal/external resources.
  7. Recommend process/service improvements to promote patient satisfaction and address issues.
  8. Provide thoughtful and informative responses to patients, guiding them through their healthcare options.
  9. Maintain a strong understanding of medical terminology and practices used within the hospital through ongoing education.
Qualifications

We seek candidates with 4+ years of healthcare/customer service experience or relevant experience. If you are passionate about delivering exceptional patient care and have a strong commitment to teamwork, we encourage you to apply.

About Us

Mt Sinai Health System is committed to diversity, equity, and inclusion. We strive to create a work environment that is inclusive, welcoming, and nurturing for all employees, patients, and visitors. Our goal is to become an anti-racist health care and learning institution that intentionally addresses structural racism.



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