Guest Services Representative

1 week ago


Akron, Ohio, United States Group Management Services Full time
Front Desk Agent

Group Management Services is on the lookout for a dedicated Front Desk Agent to enhance our guest experience. In this pivotal role, you will manage the check-in and check-out processes while addressing guest inquiries and requests.

What We Offer:
  • Comprehensive dental coverage
  • Vision care benefits
  • Retirement savings plan (401k)
  • Life insurance options
  • Health insurance plans
  • Paid time off
  • Compensation: Based on experience
The ideal candidate will possess:
  • Prior experience in a hotel front desk role
  • Flexible scheduling availability
  • A positive demeanor and a commitment to service excellence
As a Front Desk Agent, your responsibilities will include:
  • Welcoming guests, managing check-ins and check-outs, distributing room keys, and recording necessary guest information
  • Handling room reservations through various channels, including in-person, online, and via phone
  • Responding to guest inquiries regarding hotel services, loyalty programs, special requests, and other needs
  • Conducting routine bookkeeping tasks
  • Coordinating with the housekeeping team to ensure timely readiness of guest accommodations
If you are interested in this opportunity, please submit your resume for consideration.

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