Hospitality Service Representative

1 week ago


Akron, Ohio, United States Holiday Inn Express - Sheraton - DoubleTree Full time
Position Overview

Role Summary

Welcome guests with a friendly demeanor, manage the registration process, and assign rooms. Handle payment transactions, assist with wake-up calls, dining reservations, and provide directions as needed. Respond to phone inquiries and collaborate with various hotel departments to ensure exceptional guest experiences. Facilitate the check-out process, providing a detailed invoice and offering assistance with a warm farewell.

Work Schedule

Shifts typically include early mornings, afternoons, and overnight hours. Specific schedules may vary by location.

Qualifications and Skills

  • Previous experience in customer service is essential.
  • Familiarity with computer systems and cash registers is advantageous.
  • Proficient in resolving issues with professionalism.
  • Ability to handle multiple tasks, including face-to-face interactions and incoming calls.
  • A genuine passion for assisting others.
  • Strong verbal and nonverbal communication skills; a welcoming smile is a must.
  • Availability during weekends and holidays is required.

Employee Benefits

  • All employees are entitled to a complimentary meal when working shifts of four hours or more, along with discounted hotel accommodations globally.
  • Full-time employees may qualify for health and dental insurance, a 401(k) retirement plan with matching contributions, paid holidays, vacation time, sick leave, and additional perks.

Note

A background check is mandatory for this position.

Equal Employment Opportunity

Job Type: Part-Time



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