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Customer Service Representative

2 months ago

Akron, Ohio, United States PrideStaff Financial Full time

About the Role:

PrideStaff Financial is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our clients, providing exceptional customer service and support.

Key Responsibilities:

  • Provide timely and effective support to clients via phone, email, and chat, resolving issues and answering questions to their satisfaction.
  • Utilize strong communication and problem-solving skills to resolve complex customer issues, often requiring creative solutions.
  • Work independently to manage a high volume of customer interactions, prioritizing tasks and managing time effectively.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Document customer interactions and issues in a clear and concise manner, ensuring accurate and up-to-date records.
  • Participate in ongoing training and development to stay up-to-date on products and services, as well as best practices in customer service.

Requirements:

  • High school diploma or equivalent required.
  • 6 months of customer service experience, preferably in a financial services or related industry.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.

What We Offer:

PrideStaff Financial is committed to providing a positive and supportive work environment, with opportunities for growth and development. As a Customer Service Representative, you will have the chance to make a real difference in the lives of our clients, while also developing your skills and expertise in customer service and financial services.