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Customer Service Representative

2 months ago


Akron, Ohio, United States Epiphany Management Group Full time

About Epiphany Management Group

Epiphany Management Group is a leading provider of contact center services for the healthcare industry. We are committed to delivering exceptional customer experiences and providing opportunities for career growth and development.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound phone calls. This is a part-time or full-time opportunity with flexible hours, including weekends.

Key Responsibilities

  • Provide exceptional customer service to clients through inbound phone calls
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with the team to achieve customer satisfaction and service level goals
  • Participate in ongoing training and development to improve customer service skills and knowledge

What We Offer

  • Opportunity for career advancement and professional growth
  • Paid training and development programs
  • Full benefits package, including medical, dental, vision, 401k, PTO, and paid life insurance
  • Flexible work-from-home schedule after training

Requirements

  • High school diploma or equivalent required
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Availability to work flexible hours, including weekends