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Hospital Guest Services Representative

2 months ago


Akron, Ohio, United States Akron Children's Hospital Full time
Position Type:
PRN, 5am-1pm

Work Schedule:
Days

Location:
Onsite

Overview:

The Guest Attendant plays a crucial role in creating a warm and inviting atmosphere at key moments of interaction within the hospital environment. This position is essential in establishing a positive, supportive, and informative presence for all visitors.


Key Responsibilities:
  • Acts as a primary resource and connection point in designated areas, offering assistance and guidance as needed.
  • Monitors and manages access for patients, families, and guests, ensuring a secure environment.
  • Requests additional security support when necessary to address disturbances and maintain safety.
  • Exhibits exceptional interpersonal and communication abilities.
  • Demonstrates a proactive, enthusiastic, and helpful demeanor in all interactions.
  • Works effectively both independently and collaboratively within a team setting.
  • Handles occasional high-pressure situations with composure and professionalism.
  • Performs additional tasks as assigned.

Additional Information:
Technical Skills:
  • Prior experience in customer service or a related field is highly preferred.
  • Experience within the healthcare sector is advantageous.
Education and Qualifications:
Education:
High School Diploma or equivalent is mandatory.

Certification:
None required.

Experience:
No prior experience necessary.

Supervisory Experience:
None required.

On Call:
Availability as needed.

FTE:

Status:
Onsite work required.