Guest Services Coordinator
2 weeks ago
RFC Guest Attendant
As a vital member of our team, the RFC Guest Attendant warmly welcomes families to the Reinberger Family Center (RFC) and provides essential information regarding its services and the resources available at Akron Children's Hospital.
Location: Akron, OH
Department: Administrative
Job Overview:
At Akron Children's Hospital, we have been dedicated to the health and well-being of children since 1890. Our pediatric specialties are recognized among the best in the nation, and we strive to make high-quality care accessible to families across Ohio.
Key Responsibilities:
- Greet families upon arrival at the RFC, ensuring a friendly and inviting atmosphere while providing information about the center's offerings and hospital resources.
- Register families authorized for respite services, ensuring all necessary documentation is completed for overnight guests.
- Deliver concierge-style assistance to enhance the comfort of patients and their families during their stay.
- Respond to visitor inquiries and provide accurate information through the hospital's information line.
- Support the Supervisor in departmental activities and assist with volunteer coordination.
- Perform additional duties as required to ensure the smooth operation of the RFC.
Qualifications:
Technical Skills:
- Proven experience in customer service is essential.
- Ability to interact effectively with individuals at all organizational levels is required.
- Experience in a healthcare setting is preferred.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word) or similar software is necessary.
Education and Experience:
- High School Diploma is mandatory.
- No specific certification is required.
- Preferred experience ranges from 0 to 2 years in a relevant role.
- No supervisory experience is necessary.
Work Schedule:
This is a part-time position, requiring 16 hours per week, with shifts from 4 p.m. to 12 a.m., including every other weekend and rotating weekdays.
Commitment to Diversity:
We are dedicated to creating a diverse environment where patients, families, and staff from various backgrounds feel welcomed and included.
Equal Opportunity Employer:
Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Note: Full COVID-19 vaccination is required prior to employment.
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