Client Services Liaison

2 weeks ago


Erie, Pennsylvania, United States Human Capital Associates Full time
Job Description

Job Title: Client Services Representative

Company: Human Capital Associates

Job Type: Full-time

Location: Remote

About Us:

Human Capital Associates is a leading provider of human capital solutions, dedicated to helping businesses succeed through strategic talent management and development.

Job Summary:

We are seeking a highly skilled Client Services Representative to join our team. As a Client Services Representative, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving business growth through strategic account management.

Key Responsibilities:

  • Customer Service: Provide timely and effective responses to client inquiries, resolving issues and concerns in a professional and courteous manner.
  • Relationship Building: Develop and maintain strong relationships with clients, understanding their business needs and providing tailored solutions to drive growth and success.
  • Account Management: Manage client accounts, ensuring seamless communication and delivery of services, and identifying opportunities for upselling and cross-selling.
  • Business Development: Collaborate with internal stakeholders to identify new business opportunities, develop strategic plans, and execute initiatives to drive revenue growth.
  • Communication: Develop and maintain effective communication channels with clients, stakeholders, and internal teams, ensuring clear and concise messaging and reporting.

Requirements:

  • Education: Bachelor's degree in Business Administration, Marketing, or related field.
  • Experience: 2+ years of experience in client-facing roles, preferably in the insurance or financial services industry.
  • Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders. Strong analytical and problem-solving skills, with the ability to think critically and strategically. Proficient in Microsoft Office and CRM software.

What We Offer:

Human Capital Associates offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. We also offer opportunities for professional growth and development, with a focus on building a diverse and inclusive team.



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