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Client Support Specialist

2 months ago


Erie, Pennsylvania, United States Goecca Full time

Job Overview

The Client Support Specialist will be responsible for building and maintaining strong relationships with our food bank customers. This individual will provide expert technical support and training to ensure seamless system usage.

Key Responsibilities

  • Provide software support via phone, email, or onsite visits
  • Manage client communication and documentation through a CRM system
  • Participate in meetings and training sessions
  • Troubleshoot problems and research solutions to client questions
  • Educate clients on procedures to enable self-sufficient system usage
  • Develop and maintain positive, long-term client relationships
  • Effectively work as a member of the team

Requirements

  • High School diploma or GED equivalency
  • Working knowledge of accounting and inventory control processes
  • Minimum two years experience in a client services role
  • Ability to work extended hours, as needed

About Goecca

Goecca is a service-oriented technology company that develops software solutions for human resources, insurance carriers, and food banks. We are committed to providing tailored solutions and personalized support to our customers.