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Client Solutions Specialist
2 months ago
FreeWheel, a Comcast subsidiary, offers extensive advertising platforms tailored for publishers, advertisers, and media buyers. Leveraging premium video content, sophisticated data, and cutting-edge technology, we facilitate seamless transactions across various screens, data types, and sales channels. As a global entity, we maintain offices in multiple countries, enabling us to deliver advertisements worldwide.
Position Overview
Role Description
Team Dynamics
At FreeWheel, we embrace an innovative and collaborative ethos, delivering top-tier services and forward-thinking business solutions for the media sector. This role is situated within FreeWheel, a Comcast Company, focusing on Beeswax, our Demand Side Platform (DSP).
Position Responsibilities
Reporting to the Senior Manager of Client Solutions, you will serve as the primary liaison for your clients, collaborating closely with Sales to devise solutions for Beeswax's latest clientele. Your responsibilities will encompass consulting during their initial pre-sales engagement, overseeing implementation, and ensuring a smooth transition to Account teams.
This position necessitates interaction with both large enterprise clients and agile start-ups, ensuring their technical requirements are fulfilled, swiftly resolving issues, and addressing complex inquiries regarding our Bidder-as-a-Service and DSP platform throughout the implementation phase.
Your success will be measured by your ability to guide clients through their trial period, converting them into long-term customers who utilize our platform extensively. Additionally, you will engage with existing clients seeking to implement new, intricate features requiring specialized technical knowledge. You will collaborate as part of a global team, adaptable to global, regional, and local opportunities as needed.
Key Responsibilities
- Thoroughly comprehend customers' technical specifications and design sophisticated technical solutions.
- Collaborate with Sales on pre-sales initiatives, gathering customer technical and business KPIs, and establishing success criteria for engagements.
- Create and implement tailored onboarding strategies to enhance customer spending on the platform.
- Scope, configure, test, and deliver our bidder and DSP software solutions, necessitating a level of technical proficiency and understanding, utilizing skills such as SQL and API management.
- Establish trusted relationships with customer stakeholders, particularly in Ad Operations, engineering, data science, and product roles.
- Serve as a technical subject matter expert (SME) on the Beeswax platform for both clients and internal teams.
- Provide continuous feedback to product and engineering teams to influence roadmap initiatives.
- Delve into troubleshooting customer challenges and manage more complex issues that may require product and engineering resources until resolution.
Candidate Profile
- Experience in a technical customer-facing or support role within the AdTech industry.
- Strong grasp of real-time bidding and programmatic advertising, particularly concerning the objectives and mechanics of demand-side media agencies and advertisers.
- Client-focused, with exceptional communication skills to engage technical and business-minded stakeholders.
- Hands-on experience with our software, configuring functionalities and manipulating data to meet client requirements.
- Outstanding analytical and problem-solving abilities.
- Technical proficiency in SQL and APIs, with a foundational understanding of HTML and JavaScript preferred.
Expectations for All Employees
- Embrace our Operating Principles; let them guide your professional conduct.
- Prioritize the customer experience - think and act in ways that place our customers first, providing seamless digital options at every interaction, and transforming them into advocates for our products and services.
- Be knowledgeable - be enthusiastic learners, users, and promoters of our innovative technology, products, and services, especially our digital tools and experiences.
- Collaborate effectively - achieve significant outcomes by working together and being receptive to new ideas.
- Engage actively in the Net Promoter System - a framework that integrates more employee and customer feedback into the organization - by participating in discussions, making follow-up calls, and helping us identify opportunities for improvement.
- Drive results and foster growth.
- Champion inclusion and diversity.
- Act with integrity towards each other, our customers, investors, and communities.
Disclaimer:
- This information is intended to outline the general nature and level of work performed by employees in this role. It is not designed to be an exhaustive list of all duties, responsibilities, and qualifications.
Comcast is committed to being an equal opportunity employer. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Compensation:
National Pay Range: $53,768.95 USD - $126,020.98 USD
Comcast aims to offer the selected candidate base pay within this range, based on job-related, non-discriminatory factors such as experience. The application window is open for a specified duration unless the number of applicants necessitates an earlier or later closure.
Additionally, Comcast provides exceptional benefits to eligible employees, believing that benefits should connect you to the support you need during critical moments and assist you in caring for those who matter most. We offer a variety of options, expert guidance, and always-on tools, personalized to meet your needs - supporting you physically, financially, and emotionally through significant milestones and daily life.
Education Requirements
Bachelor's Degree
While having the stated degree is preferred, Comcast may also consider applicants with a combination of coursework and experience or those with extensive relevant professional experience.
Relevant Work Experience
2-5 Years
