Information Technology Specialist

1 week ago


Washington, Washington, D.C., United States Department Of Labor Full time

Position Overview:
This role is pivotal in providing technical expertise and support for the planning, installation, configuration, testing, implementation, and management of the IT systems environment, aligning with the organization's IT architecture and operational requirements.

Key Responsibilities:
1. Plan and oversee the installation, testing, operation, troubleshooting, and maintenance of both hardware and software systems.
2. Direct and coordinate infrastructure support activities in collaboration with other staff involved in agency computer systems and related operations.
3. Offer advisory services to senior management regarding network operations policies, procedures, and management challenges.
4. Identify and resolve daily network operations issues, collaborating with team members on cable plant maintenance and network design concerns.
5. Perform additional duties as assigned.

Requirements:
To qualify for this position, candidates must:
- Be at least 16 years old.
- Be a U.S. Citizen.
- Obtain the necessary security clearance.
- Complete a probationary period if required.
- Undergo pre-employment and random drug testing.

Qualifications:
Applicants must demonstrate IT-related experience reflecting the following competencies:
- Attention to Detail: Exhibits thoroughness and conscientiousness in work performance.
- Customer Service: Engages with clients to assess needs, provide assistance, and resolve issues, ensuring quality service delivery.
- Oral Communication: Effectively conveys information to individuals or groups, considering the audience and context.
- Problem Solving: Identifies issues, evaluates information accuracy, and makes informed recommendations.

Specialized Experience:
Applicants must possess 52 weeks of specialized experience equivalent to at least the GS-13 level in the Federal Service, including:
- Experience in managing and maintaining enterprise-wide telecom and Unified Communications platforms.
- Leadership experience in guiding staff and subject matter experts in telecom and Unified Communications.
- Experience in establishing standards, policies, and governance in telecom and Unified Communications.

Additional Information:
This position is filled through Direct Hire Authority, and traditional application rating does not apply. The Department of Labor values a diverse workforce and promotes an inclusive environment.

Evaluation Process:
Applicants will be evaluated based on qualifications and may undergo interviews or assessments to determine proficiency in relevant competencies.



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