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Supervisory Information Technology Specialist

2 months ago

Washington, Washington, D.C., United States Justice, Bureau Of PrisonsFederal Prison System Full time

This position is located in the Information Technology and Data Division (ITDD) Division of the Federal Bureau of Prisons (BOP); and is assigned to either the Field IT Sector Administration Branch or the Computer Services Administration & User Support Branch (CSAUS).

Supervises, leads and trains staff engaged in providing technical and operations support to Bureau staff nationwide.

Supervises IT specialists involved in providing quick response technical support to Bureau Central Office and field staff nationwide and can be called upon to lead task forces to resolve critical operational problems within existing applications systems.

Responsible for the operation and monitoring of various local area network support systems involving user access issues, the application of file access security permissions, and the definition of standard operating procedures for monitoring data back-up functions.

Coordinates help desk and Network Control Center support efforts with Central Office support groups such as:

PC Support, Mainframe Support, Development Support and Network Technical Support and performs similar coordination activities between Bureau and Department of Justice (DOJ) network support organizations (JCN Help Desk, etc.).

Performs benchmark tests of proposed new equipment and applications and advises upper management of newly developed or more cost-effective alternatives.