Information Technology Specialist

1 month ago


Washington, Washington, D.C., United States National Gallery Of Art Full time

As the Information Technology Specialist you will:


Administer, evaluate, and maintain integrity and functionality of all modules (acquisition, cataloging, circulation, interlibrary loan, discovery, user management, and reporting analysis and visualization) of a cloud-based library service platform (such as Ex Libris Alma/PrimoVE).

Maintain service operation, apply new releases, fixes, and enhancements, and provides information updates to library departments as appropriate.

Serve as technical liaison to service and system vendors and the National Gallery's Digital Services (TDS) department.

Coordinate the library service platform integrations with National Gallery institutional IT infrastructure and external environment (the enterprise digital asset management system, or EDAMS), ADFS/SAML, staff directory, email, AWS cloud services, network, firewall, and security); perform in-depth configuration and troubleshooting and to ensure library service platform's functionality, security, compatibility, upgrades, and enhancements.

Lead library's technology projects and coordinate these with other internal projects and institution-wide IT projects. Conduct user needs research and develops criteria for expansion of existing services to meet new demands.

Provide and develop configuration, workflows, improvements, and new features to meet library staff work requirements and to improve patron experience.


Develop, configure, and maintain content for the library service platform's discovery web portal to provide optimal user experience; work with the National Gallery's Digital Experience team (TDE) to configure library pages on institutional internal and external sites for desired functionality.


Serve as the library's chief technical representative to inter-departmental committees formed to develop, implement, and evaluate National Gallery IT initiatives relating to new systems and services, including (but not limited to) the institutional website, data analysis and visualization, AI initiatives, and telework capability; in collaboration with the library's digital projects librarian, participate in the National Gallery's enterprise digital projects and initiatives.

Develop and prepare technological documentation and training materials for staff and library users as needed. Notify library staff of training opportunities offered by the library service platform provider.

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