Inbound Customer Support Specialist

2 weeks ago


Boca Raton, Florida, United States SpringBig Full time
Job Description

We are seeking a highly skilled Inbound Customer Support Representative to join our team at Springbig. As a key member of our customer support team, you will be responsible for engaging our corporate customers to drive adoption and demonstrate ongoing value.

Key Responsibilities:

  • Onboard new customers by engaging executive teams in the launch and driving ongoing adoption
  • Manage renewals and research common and complex issues
  • Work with the rest of the Springbig organization to uncover new ways to make our customers successful and improve our product

Requirements:

  • 2+ years of experience in Inbound Customer Support, Relationship Management, Account Management, or a similar role
  • Experience working with enterprise customers
  • Exceptional communication skills, highly organized, collaborative, and detail-oriented
  • Strong research and analytical skills with the ability to translate data into valid and relevant information and insight
  • Strong problem-solving experience
  • Empathetic, positive attitude with a desire to help our customers resolve issues and exceed their goals
  • Results-driven mentality with a bias for details, speed, and action
  • Proficient in Google Drive, Microsoft Excel, and other software systems

What We Offer:

  • A fun and collaborative work environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package

Location: Boca Raton, FL

Department: Development Team

Type: Full Time

Min. Experience: Mid Level



  • Boca Raton, Florida, United States SpringBig Full time

    Job Title: Inbound Customer Support RepresentativeWe are seeking a highly skilled and motivated Inbound Customer Support Representative to join our team at Springbig. As a key member of our customer support team, you will be responsible for engaging with our corporate customers to drive adoption and demonstrate ongoing value.Key Responsibilities:Onboard new...


  • Boca Raton, Florida, United States SpringBig Full time

    About the RoleWe are seeking a highly skilled and motivated Inbound Customer Support Representative to join our team at SpringBig. As a key member of our customer support team, you will be responsible for engaging with our corporate customers to drive adoption and demonstrate ongoing value.Key ResponsibilitiesOnboard new customers by engaging executive teams...


  • Boca Raton, Florida, United States Infinity Sales Group Full time

    Job Title: Inbound Sales ProfessionalInfinity Sales Group is seeking a highly motivated and results-driven Inbound Sales Professional to join our team. As an Inbound Sales Professional, you will be responsible for converting callers into new customers using our measured and consultative sales approach.About the Role:Assess the needs of callers and present...


  • Boca Raton, Florida, United States Infinity Sales Group Full time

    About Infinity Sales GroupInfinity Sales Group is a leading provider of marketing, advertising, and sales solutions. Our company operates a call center that utilizes a data-driven approach to convert call orders and complete the customer acquisition journey.The Sales RoleWe are seeking a highly motivated and results-driven Inbound Sales Representative to...


  • Boca Raton, Florida, United States Hidden Harbor Capital Partners Full time

    Administrative Support Specialist At Hidden Harbor Capital Partners, we are seeking an experienced Administrative Support Specialist to join our team. As a key member of our Administrative team, you will be responsible for providing administrative support to our office personnel and Partner group. Responsibilities * Serve as the steward of our...


  • Boca Raton, Florida, United States The French Steel Company Full time

    Job OverviewThe French Steel Company is seeking a highly organized and detail-oriented Sales Support Specialist to join our sales team. As a key member of our team, you will provide administrative support to our sales team, ensuring seamless operations and exceptional customer service.Key ResponsibilitiesAdministrative Support: Provide day-to-day...


  • Boca Raton, Florida, United States SpringBig Full time

    Position Overview: We are seeking a dedicated Inbound Customer Support Representative to enhance our customer experience. This role is pivotal in ensuring our corporate clients realize the full potential of our services. Key Responsibilities: Engage with corporate clients to facilitate the onboarding process and ensure a smooth transition.Drive ongoing...


  • Boca Raton, Florida, United States SpringBig Full time

    Position Overview: We are seeking a dedicated Inbound Customer Support Representative to enhance our customer experience at SpringBig. This role is essential in fostering relationships with our corporate clients and ensuring they derive maximum value from our services. Key Responsibilities: Engage with corporate customers to facilitate the adoption of...


  • Boca Raton, Florida, United States SpringBig Full time

    Position Overview: We are seeking a dedicated Inbound Customer Support Representative to enhance our customer experience at SpringBig. This role is pivotal in engaging our corporate clients to foster adoption and demonstrate ongoing value. Key Responsibilities: Onboard new clients by collaborating with executive teams during the launch phase.Drive continuous...


  • Boca Raton, Florida, United States Infinity Sales Group Full time

    About Infinity Sales GroupInfinity Sales Group is a leading marketing, advertising, and sales company that operates a call center, implementing a highly measured approach to converting call orders and completing the customer acquisition journey.The Sales RoleWe turn callers into new customers using our measured and consultative sales approach. Our team...


  • Boca Raton, Florida, United States Sulay Nunez Full time

    Job OverviewSulay Nunez is seeking a dedicated customer support specialist to enhance our service delivery. The ideal candidate should possess a proactive attitude, be driven, and demonstrate a strong work ethic.We are in search of a Customer Experience Trainer who will be responsible for equipping our support, sales, and customer service personnel through...


  • Boca Raton, Florida, United States Sulay Nunez Full time

    Job OverviewSulay Nunez is seeking a dedicated customer support specialist to enhance our service delivery. The ideal candidate should possess a proactive attitude, be driven, and demonstrate a strong work ethic.We are in search of a Client Relations Trainer who will empower our support, sales, and customer service divisions through engaging seminars and...


  • Boca Raton, Florida, United States Material Bank Full time

    Customer Support SpecialistMaterial Bank is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through multiple channels, including chat, email, and text.Key Responsibilities:Provide high-level and prompt responses to...


  • Boca Raton, Florida, United States SpringBig Full time

    Job DescriptionJob Summary:We are seeking a highly skilled and experienced Inbound Customer Support Representative to join our team at SpringBig. As a key member of our customer support team, you will be responsible for engaging with our corporate customers to drive adoption and demonstrate ongoing value.Key Responsibilities:Onboard new customers by engaging...


  • Boca Raton, Florida, United States MDVIP Full time

    Position Overview:MDVIP is seeking a temporary Patient Engagement Survey Specialist to support our Patient Contact Centers in the physician acquisition process. Our organization has been recognized as a Great Place to Work employer and has received accolades for being one of the Best Workplaces in Healthcare.In this role, you will engage with prospective...


  • Boca Raton, Florida, United States MDVIP Full time

    Job OverviewPosition Summary:MDVIP is seeking a temporary Patient Survey Specialist to enhance our Patient Contact Center's efforts in the physician acquisition process. Our organization has been recognized as a top employer and is dedicated to fostering a positive work environment.In this role, you will engage with prospective members through both inbound...


  • Boca Raton, Florida, United States Shoes For Crews Full time

    Job Title: Customer Implementation SpecialistAt Shoes For Crews, we're committed to providing exceptional customer experiences. As a Customer Implementation Specialist, you'll play a vital role in ensuring our corporate customers receive top-notch support and service.Key Responsibilities:Guide customers through the onboarding process, from start to...


  • Boca Raton, Florida, United States Ranger Technical Resources Full time

    Sales Support SpecialistRanger Technical Resources is seeking a highly skilled Sales Support Specialist to join our team. In this role, you will be responsible for providing exceptional support to our sales team, ensuring seamless customer onboarding, and driving sales campaigns to uncover new leads.Key Responsibilities:Generate leads and build relationships...

  • IT Support Specialist

    4 weeks ago


    Boca Raton, Florida, United States Total Warranty Services Full time

    Job SummaryWe are seeking an experienced IT Support Specialist to join our team at Total Warranty Services. The successful candidate will provide exceptional technical assistance and customer support to our clients.Key ResponsibilitiesProvide outstanding technical support and customer service to clients via phone, email, or in-person.Respond to and resolve...

  • Account Specialist

    4 weeks ago


    Boca Raton, Florida, United States Shoes For Crews Full time

    About the RoleWe are seeking a highly motivated and results-driven Account Specialist to join our team at Shoes For Crews. As an Account Specialist, you will be responsible for managing all Small Business Accounts in Canada, with a focus on supporting existing accounts and selling new accounts into a streamlined managed footwear program.Key...