Customer Engagement Specialist

2 weeks ago


Boca Raton, Florida, United States SpringBig Full time

Position Overview: We are seeking a dedicated Inbound Customer Support Representative to enhance our customer experience at SpringBig. This role is essential in fostering relationships with our corporate clients and ensuring they derive maximum value from our services.

Key Responsibilities:

  • Engage with corporate customers to facilitate the adoption of SpringBig solutions.
  • Onboard new clients by collaborating with their executive teams to ensure a smooth launch.
  • Drive ongoing customer engagement and manage contract renewals.
  • Research and resolve both common and complex customer inquiries effectively.
  • Collaborate with internal teams to identify opportunities for improving customer success.

Qualifications:

  • Minimum of 2 years in Inbound Customer Support, Account Management, or a related field.
  • Experience working with enterprise-level clients.
  • Exceptional communication skills, with a strong emphasis on organization and detail.
  • Proficient in data analysis and able to translate findings into actionable insights.
  • Strong problem-solving abilities and a customer-centric mindset.

Skills:

  • Proficient in Google Drive and Microsoft Excel.
  • Ability to learn and navigate multiple software systems seamlessly.
  • Experience with Point of Sale or Loyalty software is advantageous.
  • Comfortable in a dynamic startup environment, adapting to rapid changes.

Company Culture: At SpringBig, we pride ourselves on our collaborative and innovative atmosphere. Our team is passionate about creating solutions that empower our clients, and we value a culture of continuous learning and growth.



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