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Account Specialist

2 months ago

Boca Raton, Florida, United States Shoes For Crews Full time
About the Role

We are seeking a highly motivated and results-driven Account Specialist to join our team at Shoes For Crews. As an Account Specialist, you will be responsible for managing all Small Business Accounts in Canada, with a focus on supporting existing accounts and selling new accounts into a streamlined managed footwear program.

Key Responsibilities
  • Proactively engage with small business customers to understand their needs and provide tailored solutions.
  • Execute a high-activity engagement model to drive sales growth and customer satisfaction.
  • Manage small business inbound leads and troubleshoot account setup issues.
  • Identify opportunities for converting to a Small Business Program and qualify pre-existing accounts to fit into the new SFC Footwear Program structure.
  • Resell our safety solution to established SFC Corporate Accounts and maintain knowledge of new sales techniques, Shoes For Crews products, and competitor activity.
  • Prepare accurate sales activity reports and organize sales activities to maximize time spent with viable sales prospects and current customers.
  • Promote and provide customers with information regarding new products, services, and packages, and educate customers on SFC's products, services, and safety solutions.
  • Meet or exceed required key performance activities, including cold calls, new presentations, new sales, and portfolio growth.
  • Utilize CRM (Salesforce) to capture customer information and program requirements.
Requirements
  • 1-3 years of outbound B2B sales experience.
  • Ability to work independently and strategically with minimal supervision.
  • Ability to self-manage workload and priorities.
  • Proficient in MS Outlook and Excel.
  • Experience utilizing a CRM.
  • Canada sales experience is a plus.
  • French Bilingual abilities are a plus.
Competencies
  • Need to Win: The inner drive or 'ego drive' to make a sale in a personal way, not merely for financial gains.
  • Deliver Results: Ensure that we achieve Shoes For Crews projections, goals, and objectives, and the discipline, organization, and perseverance to deliver outstanding customer service.
  • Act Commercially: Have the ability to gather and make sense of large amounts of information and apply it to make business and customer-focused decisions.
  • Manage Self: Manage emotions to remain calm, focused, and optimistic while dealing with a constant stream of demands.
  • Work with Others: Build relationships with the Sales Support, Operations, Business Development Specialists, Retail, and business support employees to achieve our mission.
  • Display Leadership: Inspire others to achieve the company objectives and hold them accountable for high standards of performance.