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Customer Engagement Specialist
2 months ago
Position Overview: We are seeking a dedicated Inbound Customer Support Representative to enhance our customer experience. This role is pivotal in ensuring our corporate clients realize the full potential of our services.
Key Responsibilities:
- Engage with corporate clients to facilitate the onboarding process and ensure a smooth transition.
- Drive ongoing adoption of our services while managing client renewals and addressing inquiries.
- Collaborate with internal teams to identify opportunities for enhancing customer success and product improvement.
Qualifications:
- Minimum of 2 years of experience in Inbound Customer Support, Account Management, or a related field.
- Proven experience in managing relationships with enterprise-level clients.
- Exceptional communication skills, with a strong emphasis on organization and attention to detail.
- Analytical mindset with the ability to interpret data and provide actionable insights.
- Strong problem-solving capabilities and a positive, empathetic approach to customer interactions.
Technical Skills:
- Proficiency in Google Drive and Microsoft Excel.
- Ability to navigate multiple software systems efficiently.
- Familiarity with Point of Sale or Loyalty software is advantageous.
Work Environment: This role requires adaptability in a fast-paced, startup atmosphere, where collaboration and innovation are key.
