Customer Support Representative

2 weeks ago


Boca Raton, Florida, United States Material Bank Full time
Customer Support Specialist

Material Bank is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through multiple channels, including chat, email, and text.

Key Responsibilities:

  • Provide high-level and prompt responses to customers through multiple channels
  • Identify customer needs and help customers use specific features
  • Research and problem-solve to determine appropriate solutions for customers
  • Build sustainable relationships of trust through open and interactive communication
  • Follow communication procedures, guidelines, and policies

Requirements:

  • 2 years of customer service experience
  • Excellent communication skills (written, verbal, and listening)
  • Ability to multi-task and perform well in a fast-paced environment
  • Proficiency in using computers and rapid navigation through systems
  • Ability to adapt to change with the business needs of the company
  • Flexibility in shift schedule as required
  • High school diploma or equivalent

About Material Bank:

Material Bank is the world's largest material marketplace for the architecture and design industry. We connect design professionals to hundreds of manufacturers through facilitating brand discovery, rep engagement, and material sampling. Our powerful material database and proprietary robotic distribution facility allow members to order samples until midnight (ET) to be delivered free of charge anywhere in the US, in one box, by 10:30 AM the next morning.



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