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Inbound Customer Support Representative

2 months ago

Boca Raton, Florida, United States SpringBig Full time
About the Role

We are seeking a highly skilled and motivated Inbound Customer Support Representative to join our team at SpringBig. As a key member of our customer support team, you will be responsible for engaging with our corporate customers to drive adoption and demonstrate ongoing value.

Key Responsibilities
  • Onboard new customers by engaging executive teams in the launch and driving ongoing adoption
  • Manage renewals and research common and complex issues
  • Work with the rest of the SpringBig organization to uncover new ways to make our customers successful and improve our product
Requirements
  • 2+ years of experience in Inbound Customer Support, Relationship Management, Account Management, or a similar role
  • Experience working with enterprise customers
  • Exceptional communication skills, highly organized, collaborative, and detail-oriented
  • Strong research and analytical skills with the ability to translate data into valid and relevant information and insight
  • Strong problem-solving experience
  • Empathetic, positive attitude with a desire to help our customers resolve issues and exceed their goals
  • Results-driven mentality with a bias for details, speed, and action
  • Proficient in Google Drive, Microsoft Excel, and other software systems
What We Offer
  • A dynamic and collaborative work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package