Beverage Operations Manager

7 days ago

Thousand Oaks, California, United States Four Seasons Hotels Limited Full time
About Four Seasons

Four Seasons is a luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world are committed to creating unforgettable moments for our guests, residents, and partners through a dedication to luxury and genuine heart.

We believe that the key to delivering exceptional guest experiences is through a world-class employee experience and company culture. Our purpose is to create impressions that will stay with our guests for a lifetime, and we strive to achieve this through our commitment to luxury, our passion for delivering exceptional service, and our dedication to creating a positive and inclusive work environment.

About the Role

Four Seasons Hotel Westlake Village is seeking an experienced Beverage Manager to develop and implement a beverage program that aligns with the hotel's outlet's overall brand and vision. This role involves training and educating restaurant staff to ensure they have a thorough understanding of the hotel's beverage offerings.

Key Responsibilities
  • Staff Training and Education: Develop and implement a comprehensive training plan focused on beverage offerings, including cocktails, spirits, and wine, to enhance staff knowledge and service quality.
  • Performance Tracking: Monitor server performance metrics such as average beverage sales per guest, items sold per guest, and overall sales effectiveness.
  • Menu Development: Create and regularly update beverage menus for hotel bars, restaurants, and in-room dining to ensure a diverse and appealing selection.
  • Inventory Management: Effectively manage beverage inventories and cellar, ensuring optimal stock levels and minimizing dead stock.
  • Cost Control: Oversee beverage cost management and contribution margins to maximize profitability.
  • Program Compliance: Ensure adherence to the core beverage program across all hotel outlets and maintain high standards.
  • Cocktail Innovation: Design and develop new cocktails and special drink offerings to enhance guest experiences.
  • Guest Engagement: Create unique beverage experiences for hotel guests, fostering memorable interactions.
  • Wine Dinner Program: Continue to expand and refine the wine dinner program, promoting wine pairings and enhancing the dining experience.
  • Beverage Sales Promotion: Drive beverage sales through staff education initiatives and tasting events to increase product knowledge and customer engagement.
  • Management Support: Actively contribute to the management team and provide coverage for management shifts as needed.
  • Banquet Participation: Participate in banquet menu tastings to assist in upselling wine selections for groups and weddings.
Requirements
  • College education preferred
  • Previous hotel, banquet, or conference services experience an asset
  • Excellent reading, writing, and oral proficiency in the English language
  • Persuasive verbal and written sales instincts and rapport-building skills
  • Capacity to translate customer needs and prioritize these needs through the inquiry process with sensitivity to client engagement and participation
  • Successful candidate must possess legal work authorization in the United States
What We Offer
  • Salary Range: $80,000 - $90,000
  • Company Match 401K Plan
  • Complimentary stays at Four Seasons Worldwide
  • Complimentary meals in our Wellness Café
  • Laundered Employee Uniform
  • Employee Assistance Program
  • Investment in your Wellbeing
  • Life Insurance
  • Complimentary on-site parking
  • Training programs, tuition reimbursement
  • Growth & Development opportunities
Schedule & Hours
  • Full-time position
  • Open availability is required

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