Restaurant Operations Manager

6 days ago


Thousand Oaks, California, United States Westlake Village Inn Full time
Job Summary

Westlake Village Inn is seeking an experienced and dynamic Assistant Manager to join our team at Stonehaus, our renowned winery and restaurant. The ideal candidate will be passionate about hospitality, possess strong leadership skills, and have a keen eye for detail.

Key Responsibilities
  • Leadership & Team Development: Organize, direct, and oversee the work of Front of House employees. Train, evaluate, lead, motivate, coach, and discipline staff to uphold Westlake Village Inn's cultural and core standards. Ensure team members are well-prepared to deliver exceptional guest experiences.
  • Guest Experience & Relations: Ensure maximum guest satisfaction through proactive engagement, exceptional service, and attention to detail. Be visible in the operation, fostering relationships with regular guests and cultivating new patrons to enhance loyalty.
  • Operational Excellence: Oversee daily operations, ensuring that all areas function efficiently and effectively. Communicate regularly with employees and management to ensure operational needs are met and attend regular operational meetings to foster inter-departmental coordination.
  • Financial Management: Control labor expenses through effective scheduling and inventory control, focusing on revenue generation solutions to maximize profitability.
  • Quality Assurance: Maintain a high level of knowledge of food and beverage products to ensure that guests receive only the highest quality offerings. Adhere to local, state, and federal regulations regarding food safety and alcohol service.
  • Facility Maintenance: Monitor the physical condition of the facilities and equipment daily. Make recommendations and coordinate necessary improvements to ensure a safe and welcoming environment for guests.
Why Work with Us?
  • Culture of Excellence: Be part of a team that values high standards, innovation, and continuous improvement.
  • Professional Growth: Opportunities for career advancement within the Westlake Village Inn's family of establishments.
  • Unique Environment: Work in one of the most beautiful settings in Southern California, surrounded by a team passionate about hospitality and service.
Requirements
  • Experience: Minimum of 5 years of experience in a similar role within the Food & Beverage industry, with a strong background in managing upscale dining establishments or wineries.
  • Skills: Strong leadership and team development abilities. Exceptional guest service orientation. Excellent communication and interpersonal skills. Proficiency in financial management and operational efficiency.
  • Knowledge: Extensive knowledge of food and beverage operations, including wine service, and a deep understanding of guest service excellence.
  • Education: A degree in Hospitality Management, Business Administration, or a related field is preferred but optional if supplemented with extensive experience.


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