Lead Beverage Specialist

1 week ago


Thousand Oaks, California, United States California Locations Full time
Job Overview

The role of the team member involves guiding patrons through our beverage offerings, providing tailored suggestions based on individual tastes, promoting specialty items, and efficiently processing orders. Success in this position requires strong customer service abilities and familiarity with brewing machinery. Flexibility to work various shifts is essential.

Primary Duties

  • Welcome customers upon arrival
  • Present drink menus and address inquiries about ingredients
  • Accurately take orders while considering details such as coffee blend preferences and dairy options
  • Prepare drinks according to established recipes
  • Serve beverages alongside prepared foods, including pastries and muffins
  • Handle payments effectively (both cash and credit)
  • Maintain cleanliness in the beverage area
  • Ensure an adequate supply of clean cups and plates
  • Monitor brewing equipment functionality and report maintenance issues
  • Adhere to health and safety guidelines
  • Relay customer feedback to management and suggest new menu offerings
  • Quality Assurance: Oversee ingredient quality and notify management of any concerns.
  • Cash Management: Process transactions accurately and follow cash register protocols.
  • Team Collaboration: Work with colleagues to ensure seamless operations.
  • Product Expertise: Continuously enhance knowledge of coffee and share insights with customers.
  • Compliance: Uphold company policies, including safety and quality standards.
  • Adaptability: Adjust to shifting priorities and contribute to overall team success.
  • Customer Interaction: Foster a welcoming environment and engage positively with customers.
  • Keyholder Duties.

Qualifications:

  • High school diploma; relevant training is advantageous
  • Prior experience as a Barista or Waitstaff
  • Practical knowledge of brewing equipment
  • Understanding of sanitation standards
  • Basic arithmetic skills
  • Adept at discerning customer preferences
  • Strong communication abilities
  • Willingness to work flexible hours, including holidays and weekends
  • Previous experience is preferred

#INDSPN



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