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Lead Beverage Specialist

2 months ago

Thousand Oaks, California, United States California Locations Full time
Job Overview

The Shift Lead is responsible for providing exceptional customer service while overseeing beverage preparation and team operations. This role involves guiding customers through our diverse drinks menu, offering tailored recommendations, and ensuring a high-quality experience. Success in this position requires strong interpersonal skills and a solid understanding of brewing equipment.

Core Responsibilities

  • Welcome customers upon arrival
  • Present drink menus and respond to inquiries about ingredients
  • Accurately take orders, considering customer preferences
  • Prepare beverages according to established recipes
  • Serve drinks and food items, including pastries
  • Process payments efficiently (both cash and credit)
  • Maintain cleanliness in the beverage area
  • Ensure a sufficient supply of clean serving items
  • Monitor brewing equipment functionality and report maintenance issues
  • Adhere to health and safety standards
  • Relay customer feedback to management and suggest new offerings
  • Quality Assurance: Ensure ingredient quality and report any discrepancies.
  • Cash Management: Handle transactions accurately and follow cash register protocols.
  • Team Collaboration: Work closely with colleagues to facilitate smooth operations.
  • Product Expertise: Continuously enhance knowledge of beverages and share insights with customers.
  • Compliance: Follow company policies regarding safety and quality.
  • Adaptability: Adjust to changing priorities and support overall team objectives.
  • Customer Interaction: Foster a friendly environment and engage positively with patrons.
  • Keyholder Duties.

Qualifications:

  • High school diploma; relevant training is advantageous
  • Prior experience in a barista or service role
  • Practical knowledge of brewing equipment
  • Understanding of sanitation practices
  • Basic arithmetic skills
  • Adept at discerning customer preferences
  • Strong communication abilities
  • Willingness to work varied shifts, including weekends and holidays
  • Previous experience is beneficial

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