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Insurance Customer Service Representative

2 months ago

Wichita Falls, Texas, United States Mass Markets Full time
Mass Markets
  • Job ID: 41241

About the Role

As an Insurance Customer Service Agent at Mass Markets, you will be responsible for providing exceptional customer service and support to our policyholders. Your primary goal will be to assist customers in understanding their coverages and selecting the right products and services to meet their needs.

Key Responsibilities

  • Support inbound customer service, help desk, and back office processing representatives
  • Provide full lifecycle customer service and sales to assist customers in understanding their coverages and selecting the right products and services
  • Leverage sales, marketing, and influence skill sets to assist with acquisition and retention of policyholders

What We Offer

At Mass Markets, we are committed to providing a supportive and dynamic work environment that allows our employees to grow and develop their skills. We offer a range of benefits and opportunities for professional development, including:

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment

Requirements

To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to have a strong understanding of insurance products and services, as well as the ability to analyze complex information and make informed decisions.

What We Are Looking For

We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional customer service. If you have a strong desire to work in a dynamic and supportive environment, and are looking for a challenging and rewarding role, then we would love to hear from you.