Insurance Customer Service Representative
1 week ago
We are seeking a highly motivated and customer-focused Insurance Customer Service Agent to join our team at Mass Markets. As an Insurance Customer Service Agent, you will be responsible for providing exceptional customer service to our policyholders, answering their questions, and resolving their issues in a timely and professional manner.
Key Responsibilities:- Provide excellent customer service to policyholders via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Upsell and cross-sell insurance products to policyholders
- Meet or exceed sales and customer service targets
- Work collaboratively with internal teams to resolve customer issues
- Stay up-to-date with product knowledge and industry developments
- High school diploma or equivalent required
- 1-2 years of customer service experience in the insurance industry preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet sales and customer service targets
- Basic knowledge of Microsoft Office Suite and Windows operating system
- Competitive salary and commission structure
- Opportunities for career advancement and professional growth
- Comprehensive training and development programs
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
At Mass Markets, we are committed to providing exceptional customer service and building long-term relationships with our policyholders. We offer a dynamic and supportive work environment, opportunities for career advancement, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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