Insurance Customer Service Specialist

4 weeks ago


Wichita Falls, Texas, United States Mass Markets Full time

Job Summary: As an Insurance Customer Service Representative at Mass Markets, you will provide full life cycle customer service and assist customers in understanding their coverages and select the right products and services. You will listen to customers, understand their needs, and resolve customer issues. Additionally, you will research systems to find missing information as applicable and follow all required scripts, policies, and procedures.

Key Responsibilities:

  • Provide customer service and support to customers regarding their insurance coverages and products.
  • Listen to customers, understand their needs, and resolve customer issues in a timely and professional manner.
  • Research systems to find missing information as applicable and provide accurate and timely responses to customers.
  • Follow all required scripts, policies, and procedures to ensure compliance and quality service.

About Mass Markets: Mass Markets is a leading provider of insurance services, dedicated to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our customers.



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