Insurance Customer Service Representative

2 days ago


Wichita Falls, Texas, United States State Farm Insurance Full time
Job Summary: We are seeking a highly skilled and customer-focused Insurance Customer Service Representative to join our team at State Farm Insurance. As an Office Representative, you will be responsible for providing exceptional customer service by answering inquiries and resolving issues related to insurance policies. Your duties will include processing insurance policy changes and updates, handling incoming and outgoing phone calls, and maintaining accurate and organized customer files. You will also be responsible for preparing and processing insurance quotes and applications, collaborating with team members to achieve office goals, and promoting and cross-selling insurance products and services. Additionally, you will assist with claims processing and follow up, and maintain a professional and friendly demeanor at all times.

Key Responsibilities:
  • Provide exceptional customer service by answering inquiries and resolving issues related to insurance policies.
  • Process insurance policy changes and updates.
  • Handle incoming and outgoing phone calls.
  • Maintain accurate and organized customer files.
  • Prepare and process insurance quotes and applications.
  • Collaborate with team members to achieve office goals.
  • Promote and cross-sell insurance products and services.
  • Assist with claims processing and follow up.


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