Collision Front Desk Coordinator

2 weeks ago


Houston, Texas, United States AutoNation Full time
Job Title: Collision Front Desk Receptionist

AutoNation is a leading automotive retailer in the United States, offering innovative products, exceptional services, and comprehensive solutions to empower our customers to make informed decisions.

Job Summary:

The Collision Front Desk Receptionist is responsible for maintaining the front office area and assisting the Collision Manager with various tasks. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Answer all incoming calls and direct or take messages as necessary
  • Ensure that all documents are accounted for during the process of repairing a vehicle and file the completed file
  • Greet customers in a timely, friendly manner
  • Schedule appointments using dealership-approved forms
  • Prepare all vendor invoices and assign purchase order numbers as necessary
  • Obtain customer and vehicle data as needed for collision center estimators
  • Establish each customer's method of payment
  • Maintain Customer Satisfaction Index rating comparable to that of the manufacturer or dealership average
  • Obtain customer's signature on repair order; provide customer with a copy
  • Receiving invoices and matching them up with the unpaid insurance invoices before turning them in for payment
  • Distribute the mail daily
  • Post all funds received from the repair of a vehicle to the appropriate repair order
  • Call customer when vehicle is ready and schedule the appointment for the vehicle to be picked up
  • Prepare the funds for deposit by making copies of the invoices paid as well as the checks and currency received as payment for the repairs
Requirements:
  • High School diploma or equivalent
  • Ability to read and comprehend instructions and information
  • Two years of experience in a dealership position (preferred)
  • Professional appearance
  • Excellent oral and written communication skills
Benefits:
  • Competitive compensation and 401k matching
  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits
  • Exclusive RX Pet program offering discounts on medications
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply.



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