National Accounts Service Manager

2 days ago

OH United States American Equipment HR LLC Full time
Job Title: National Accounts Service Manager

Job Summary:

We are seeking a highly skilled National Accounts Service Manager to join our team at American Equipment Holdings. As a key member of our operations team, you will be responsible for providing sales and service support to companies with multiple locations throughout the United States, Alaska, Hawaii, and Canada.

Key Responsibilities:

  • Develop and implement strategies to grow service sales and support sales programs and initiatives.
  • Work collaboratively with management to design and develop standardized systems, processes, and supporting tools for National Accounts operations.
  • Continuously improve customer service and satisfaction through policy and procedural changes and the establishment of efficient internal processes.
  • Develop and deploy training, coaching, and other skills and performance management programs to keep operations staff current with skill standards and procedures.
  • Oversee maintenance schedules for company vehicles and equipment and maintain a database of maintenance and repair records.
  • Manage shop inventory, order parts, and oversee shop supplies and equipment.
  • Lead or assign problem-solving activities to find root causes of operating problems and create and deploy effective countermeasures.
  • Participate in company-wide programs for service operations and ensure compliance with ISO17025 and other regulatory requirements.
  • Work collaboratively with the safety management team to ensure all personnel are meeting company safety program requirements and work environments are adequate and safe.
  • Manage facility maintenance and ensure all technicians actively participate in and progress through the Kanawha Scales Technician Training Program.

Requirements:

  • Excellent managerial and supervisory skills.
  • Extensive knowledge of equipment repair techniques and procedures.
  • Excellent communication and interpersonal skills.
  • Thorough understanding of how to use tools required for the trade.
  • Strong customer service skills.

Education and Experience:

  • High school diploma or equivalent required.
  • Successful completion of technical school program.
  • Five years of experience in equipment repair.

Work Environment:

  • Must be able to work safely in a noisy area with many odors present.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

This is a full-time onsite position with occasional travel. American Equipment Holdings is an equal opportunity employer and welcomes applications from diverse candidates.

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