National Accounts Project Manager

3 days ago


FL United States Thomas Sign and Awning Full time
Project Manager Job Description

Thomas Sign and Awning, a leading national sign company, is seeking a highly organized and detail-oriented Project Manager to join our team. As a Project Manager, you will be responsible for supporting sales on multiple projects, from initial customer contact to final installation.

Key Responsibilities:
  • Provide support to sales teams on multi-location projects.
  • Manage projects from sale through completed installations.
  • Communicate with customers and respond to inquiries or complaints regarding products and services.
  • Track project status and communicate with customers and internal personnel.
  • Serve as the interface with subcontract installers and service providers in remote locations.
  • Coordinate problem resolution with appropriate departments and follow up to ensure customer satisfaction.
  • Inform customers of standard procedures and status of problem solving as necessary.
  • Knowledgeable of company policies, procedures, practices, products, and services.
  • Experience in customer service and handling all communications in a highly professional manner.
  • Responsible for continuous improvement of processes and procedures used on the job and assisting in the improvement of related company-wide processes.
Requirements:
  • High level of communication skills with clear professional telephone voice.
  • Experience in the sign industry or closely related field of manufacturing or construction.
  • Computer skills, preferably Windows XP and MS Office including Access.
  • Well organized and efficient.
  • Assertive when appropriate.
  • Familiar with all process steps in the design, construction, and installation of complete sign packages.
  • Ability to analyze a variety of situations and effectively solve problems.
  • Experienced in coordination of many projects simultaneously.
  • Able to build solid partner relationships with customers and subcontractors on behalf of Thomas Sign Co.
Benefits:
  • Medical, Dental, Vision, Short Term & Long-Term Disability, PTO, Holiday Pay, 401K


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