Strategic Account Manager

4 days ago

Santa Clara, California, United States Suddath Full time
About the Role

We are seeking a highly skilled Strategic Account Manager to join our team at Suddath. As a key member of our sales team, you will be responsible for maintaining and expanding relationships with our most important customers.

Key Responsibilities
  • Represent the entire range of Workplace services to assigned customers, leading the customer account planning cycle and ensuring their needs and expectations are met by the company.
  • Establish productive, professional relationships with key personnel in assigned customer accounts.
  • Coordinate the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customers' expectations.
  • Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
  • Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three year period.
  • Proactively assess, clarify, and validate customer needs on an ongoing basis.
  • Lead solution development efforts that best address customer needs, coordinating the involvement of all necessary company personnel.
  • Achieve assigned sales quota in designated strategic accounts.
  • Meet assigned expectations for profitability.
  • Achieve strategic customer objectives defined by company management.
  • Maintain high customer satisfaction ratings that meet company standards.
  • Complete required training and development objectives within the assigned time frame.
  • Accumulate, produce, and present quarterly service and volume reports to customer accounts and Suddath service partners.
  • Present new Suddath programs to existing accounts.
  • Price and present special projects.
Requirements
  • Excellent verbal and written communication skills.
  • Highly customer service oriented.
  • Ability to prioritize and re-prioritize as situations and needs change throughout the workday.
  • Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines, and prioritize work.
  • Strong analytical and problem-solving skills.
  • Excellent attention to detail and follow-through.
  • Ability to work under deadlines and specific time frames.
  • Ability to develop and maintain positive working relationships with internal and external customers.
  • Ability to demonstrate initiative and work with minimum supervision.
  • Ability to lead large corporate meetings with customers.
  • Must be able to travel as needed.
Education and Experience

Bachelor's degree (B.A.) from four-year college or university; or five to seven years related experience and/or training in strategic business-to-business sales; or equivalent combination of education and experience.

We offer a competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching, weekly pay for hourly-paid employees, biweekly pay for salaried employees, paid time off (PTO), and paid company holidays. This position will also offer a monthly phone stipend, benefits, 401(k), and PTO. This position will be eligible to earn a bonus based on yearly budgeted goals and KPIs.

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