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Healthcare Customer Service Representative

2 months ago

Cartersville, Georgia, United States Harbin Clinic Full time

Job Overview:

The Patient Service Representative 3 (PSR 3) is responsible for executing a range of administrative tasks essential for the smooth functioning of the medical practice or department.

Key Responsibilities:

The primary responsibilities encompass, but are not limited to, assisting with the following processes:
- Patient registration
- Patient check-out
- Charge entry
- Referrals
- Diagnostic precertification

The PSR 3 frequently serves as the initial and final point of contact for patients during their visits, demonstrating exceptional customer service skills that ensure a positive and lasting impression of the Harbin Clinic.


Qualifications:
1. High school diploma or GED
Experience:
2. Previous experience in a healthcare setting is advantageous, though not mandatory.
3. Fundamental understanding of general office equipment operation (computer, phone, copier, fax).
4. Experience in interacting with the public in a professional and courteous manner.

Essential Skills:
5. Capacity to maintain a positive demeanor and deliver excellent customer service in high-pressure situations.
6. Proficient in clear, concise, and pleasant communication, both verbally and in writing.
7. Ability to manage multiple tasks simultaneously.
8. Quick adaptability to changes.
9. Capability to work independently as well as collaboratively with team members.
10. Effective time management skills.
11. Ability to follow directives from supervisory staff.