Registration Coordinator

1 week ago


Springfield, Illinois, United States CoxHealth Full time

Job Summary

The Clinical Registration Specialist II is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits, as well as completing financial clearance functions. This individual completes the registration for scheduled and unscheduled visits by collecting accurate demographic information, insurance information, and collecting patient liability (if known) at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration downtimes.

Key Responsibilities

  • Collect and verify patient demographic and insurance information
  • Process patient registration and financial clearance functions
  • Provide excellent customer service to patients and internal team members
  • Work effectively in a fast-paced environment with multiple priorities
  • Collaborate with internal teams to ensure seamless patient experience

Requirements

  • Education
    • High school diploma or equivalent required
  • Experience
    • At least 1-2 years prior registration experience preferred
  • Skills
    • Computer and keyboarding experience
    • Excellent customer service skills and ability to work with the public and co-workers
    • Ability to multi-task in a fast-paced environment
    • Ability to work with a large number of people/calls daily and covering urgent requests
    • Knowledge of need for confidentiality
    • Excellent telephone skills
  • Licensure/Certification/Registration
    • CHAA preferred


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