Patient Service Representative

2 weeks ago


Wautoma, Wisconsin, United States ThedaCare Full time
About the Role

The Patient Service Representative plays a vital role in delivering exceptional customer experiences at ThedaCare. As a key member of our team, you will interact with internal and external customers, ensuring seamless communication and support.

Key Responsibilities
  • Collect and enter demographic, clinical, and billing information to facilitate accurate patient records.
  • Schedule patients according to established policies and procedures, ensuring timely and efficient service.
  • Proactively address access issues, adjusting schedules as needed to meet stakeholder needs.
  • File, retrieve, or deliver patient information and records using current technology.
  • Facilitate the flow of patient forms, letters, and data to meet departmental needs.
  • Apply legal and ethical guidelines to safeguard patient and proprietary information.
Requirements
  • High School diploma or equivalent preferred.
  • Must be 18 years of age.
Work Environment

This role is based in a climate-controlled office environment, with frequent sitting and movement throughout the office space. Occasional contact with aggressive or combative customers may be required.

Additional Information

This position is subject to a $2/hour extra allotment for working as a float. Shifts may vary, covering PTO and sick call, and may include Saturdays and Sundays in the Walk-In Clinic as needed.



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