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Customer Service Representative

2 months ago


Wautoma, Wisconsin, United States Kroger Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Courtesy Clerk/Grocery Bagger at Kroger. As a key member of our store team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Bagging and Customer Service: Bag groceries for customers at checkout, ensuring that contents are not damaged and that customers receive excellent service.
  • Merchandise Handling: Assist customers with removing merchandise from the bottom of their carts, offer to help with loading bags into their vehicles, and perform basic shelf conditioning.
  • Store Maintenance: Clean spills, collect and pick up trash inside the store and parking lot, and maintain a clean and safe environment for customers.
  • Inventory Management: Return merchandise to store shelves, gather and return carts to designated areas, and assist with handling and assembling seasonal merchandise.
  • Customer Engagement: Inform customers of grocery specials, answer questions about products, and create an environment that makes customers feel welcome and appreciated.
Requirements
  • Customer Service Skills: Provide exceptional customer service and handle stressful situations effectively.
  • Communication Skills: Effective communication skills to interact with customers and colleagues.
  • Teamwork: Work collaboratively with store team members to achieve sales and customer satisfaction goals.
Preferred Qualifications
  • Retail Experience: Previous retail experience is preferred but not necessary.