Healthcare Customer Service Specialist

1 week ago

Wautoma, Wisconsin, United States ThedaCare Full time
Why ThedaCare?

Living A Life Inspired

Our vision at ThedaCare is ambitious and driven by a collective commitment to deliver exceptional care. We aim to transform health care by becoming proactive partners in health, enhancing the lives of all individuals, and creating value in our endeavors. Each team member is encouraged to take initiative in providing superior care, reducing costs, and fostering a healthier future for our patients, families, communities, and the world.

At ThedaCare, we empower our staff to be agents of change through our core values of compassion, excellence, leadership, innovation, and agility. A career with us encompasses more than just competitive compensation and benefits; our team members enjoy ongoing opportunities for professional growth, transparent leadership, and a commitment to work/life balance. If you are interested in being part of a health care system that is redefining care and well-being in our community, we invite you to consider a future with ThedaCare.

Benefits:
We adopt a holistic approach to wellness, including:
  • Lifestyle Engagement
    • Health coaches, relaxation areas, health-focused applications, mental health support
  • Access & Affordability
    • Minimal or no copays, team member cost-sharing premiums, childcare options

About ThedaCare

Position Overview:
The Patient Service Representative is responsible for performing administrative tasks that may include patient registration and appointment scheduling. This role involves close interaction with customers to uphold the culture of ThedaCare. The representative collaborates with providers, team members, and various departments to effectively support daily operations and deliver an outstanding customer experience.

Key Responsibilities:

1. Engage and communicate with both internal and external customers to enhance their experience.

2. Gather and input demographic, clinical, billing, and insurance information from customers or responsible parties to ensure a seamless experience.

3. Schedule patient appointments in accordance with established policies and procedures to guarantee accuracy.

4. Proactively address access issues that may arise during scheduling to meet stakeholder needs, including adjusting schedules to utilize available time due to cancellations and accommodating patient requirements.

5. Manage patient information and records using current technology to ensure timely patient care.

6. Facilitate the processing of patient forms, letters, and data as per departmental needs.

7. Recognize when to expedite, escalate, or redirect issues to appropriate resources or departments.

8. Adhere to legal and ethical guidelines to protect the confidentiality of patient and proprietary information.

Qualifications:

• High School diploma or GED preferred

• Must be at least 18 years of age

Physical Requirements:

• Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance

• Exposure to bloodborne pathogens while performing job duties

Work Environment:

• Typically works in a climate-controlled office setting

• Frequent sitting with movement throughout the office space

• Occasional interaction with challenging customers

• Use of computers throughout the workday

• Regular use of a keyboard with repetitive motion of hands, wrists, and fingers

Shift: Varies as a float position, covering needs for absences. May include weekends if necessary.

Primary Location: Float position, location varies
Scheduled Weekly Hours: 32 Scheduled FTE: 0.8 Overtime Exempt: No

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