Healthcare Customer Service Associate

2 weeks ago


Wautoma, Wisconsin, United States ThedaCare Full time

Why Choose ThedaCare?
At ThedaCare, we are driven by a shared commitment to transform healthcare and enhance the well-being of our community. Our mission is to deliver exceptional care through innovation, compassion, and excellence.

About the Role:
The Patient Service Representative is responsible for a variety of administrative tasks that facilitate patient interactions and support our healthcare team. This role is crucial in ensuring a seamless experience for our patients and their families.

Key Responsibilities:
1. Engage with both internal and external customers to improve overall satisfaction.
2. Accurately gather and input demographic, clinical, billing, and insurance details to streamline the patient experience.
3. Schedule patient appointments in accordance with established guidelines to maintain accuracy.
4. Proactively address scheduling challenges to meet the needs of patients and stakeholders, including adjusting appointments as necessary.
5. Manage patient records and information using current technology to ensure timely access to care.
6. Coordinate the flow of patient documentation and data as required by departmental needs.
7. Recognize when to escalate issues to appropriate resources or departments.
8. Adhere to legal and ethical standards to protect patient confidentiality and proprietary information.

Qualifications:
- High School diploma or GED is preferred.
- Must be at least 18 years old.

Physical Requirements:
- Ability to perform physical tasks such as standing, walking, bending, and lifting up to 25 pounds without assistance.
- Exposure to bloodborne pathogens may occur during job duties.

Work Environment:
- Typically operates in a climate-controlled office setting.
- Involves frequent sitting with mobility throughout the workspace.
- May encounter challenging customer interactions occasionally.
- Regular use of computers and keyboards throughout the workday.

Shift Details:
- The position requires flexibility to cover various shifts as needed.



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